This course deals with the key principles in Conflict Resolution and follows the learning outcomes in the UK Core Skills Training Framework, which is supported by NHS Protect.

The course is suitable for staff in a range of roles throughout the health and care sector where there is direct contact with patient’s, service users and the general public. This course is likely to be a minimum requirement for staff in a range of roles. Some specific staff groups may require additional training dependent upon their specialty and job.

Course Details

The course demonstrates how communication skills can be used to manage, de-escalate and resolve conflict. It includes factors that influence human responses when dealing with conflict and techniques in which to assess and reduce risks in conflict situations.

The course follows the NHS Protect syllabus and includes information on of the role of NHS Protect, local anti-crime roles and security management in the NHS.

Course Benefits

Quality - Renowned for providing high quality training
Value - Cost effective learning Reducing your overall training expenditure
Flexible - Offering blended and home based learning 24/7
Estimated online study time: approx. 35 - 45 minutes per course


Our courses are developed at the highest-quality, while providing value-for-money. If you would like to tailor your package, please contact us to discuss your requirements.

1 Licence - CRT NHS Protect Course
per user / year
1 Licence - All Courses
per user / year


For more information, call 0116 279 5163 or 07543 879 415.

Alternatively, please get in touch using the form.

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